Any resident requiring maintenance assistance should call the Provincetown Housing Authority management office at 508-487-0434. During weekends and holidays or if there are after-hour emergencies, please call Rolando at 774-487-7424, or second Kristin at 617-549-8361. Please see below what constitutes and Emergency vs Work Order. This call will generate a work order which will be distributed to a maintenance staff member qualified to handle the repair.
After Hours Emergency Work Orders
When calling with a maintenance emergency after hours (508-563-7485), it is important to give the following information:
A return phone number where you can be reached
A description of the problem
In the event of emergency such as a fire, call 911 immediately.
|ROUTINE WORK ORDERS|
A routine work order will be completed during regular business work hours as expedient.
|EMERGENCY WORK ORDERS|
A maintenance emergency is any situation that may cause a safety problem for people, or would otherwise cause damage to an apartment or building.
|Examples of routine work order are:||Examples of Emergency work orders are:|
Clogged drain in sink or tub
Leaks that do not affect health and safety
Closet door off the track
Broken screen for a door or window
Door handle loose
Appliance making a noise
Light not working
Routine work orders should be called in as soon as you are aware of the problem. Do not wait until inspection to report an issue.
Lock out (The after-hours fee is $25. If the lock out is on a weekend or holiday the fee is $35.00.)
Flooding (at call back, maintenance staff may talk you through shutting off the water as a first step)
Major roof leaks
Boiler/Water heater leaks
Broken window pane or broken glass in the door that affects the safety and/or security of unit
When the gas company needs access to locked boiler rooms
Maintenance and Miscellaneous Charge Policy (click here)